Delivery & Returns Policy
1. Nationwide Delivery
Rasuly Persian Rugs offers free delivery anywhere in South Africa for eligible purchases.
Delivery will be arranged to the address provided by the customer when placing the order. Customers are responsible for ensuring that their delivery details are accurate and complete.
2. Delivery Times
Delivery times may vary depending on the customer’s location, product availability and courier schedules.
Where possible, we will provide the customer with an estimated delivery timeframe. Delivery timeframes are estimates and may be affected by circumstances outside our reasonable control.
3. Product Availability
Before dispatch, we may need to confirm that the selected carpet or rug is available. Some products may be sourced from suppliers, exhibitions, storage locations or other locations and may not always be physically in our possession.
If a product becomes unavailable, we will contact the customer and discuss an alternative product or another appropriate solution.
4. Exchanges
We understand that sometimes the colour, size, style or overall appearance of a carpet may not be exactly what you expected or may not suit your space.
Subject to the conditions below, we offer exchanges rather than refunds. Customers may request an exchange for another available carpet or rug.
5. Exchange Conditions
To be eligible for an exchange, the product must be returned in its original condition and must not have been damaged, altered, washed, used improperly or otherwise changed after delivery.
The exchange request should be made within a reasonable period after receiving the product. Please
contact us as soon as possible if you would like to arrange an exchange.
Exchange requests are subject to the availability of a suitable replacement product.
6. Exchange Process
Customers wishing to exchange a product should contact Rasuly Persian Rugs using the contact details below. We will provide instructions regarding the return of the product and the available replacement options.
Depending on the circumstances and the product selected for exchange, any difference in price may need to be paid by or refunded to the customer as applicable. We will confirm this before completing the exchange.
7. No Cash Refunds
Rasuly Persian Rugs does not offer cash refunds for change-of-mind returns. Our policy is to provide an exchange, subject to the conditions set out in this policy.
Nothing in this policy is intended to remove or limit any rights a customer may have under applicable South African consumer law.
8. Damaged or Incorrect Products
If a product arrives damaged, defective or materially different from the product ordered, please contact us as soon as possible and provide details and photographs where appropriate.
We will assess the issue and work with the customer to provide an appropriate solution in accordance with applicable consumer law.
9. Contact Us
Rasuly Persian Rugs
Email: shahabrasulyy@gmail.com
Phone: 0783977680
South Africa